Shipping & Return Policy

Product delivery

1. We can deliver our works in France, Europe, North America, Oceania and Japan. Delivery times is 14 days for France and 21 days for outside France. Depending on your geographical situation, there is fees to pay for any shipment. The fees will be communicated to you before you confirm your order.
2. If you see a message saying your country has no delivery options, please contact us at contact@lucvillard.fr so we can find a solution together.
3. As a purchaser, you can choose from the delivery options listed and the time that suits you best. The greatest care is taken with the packaging of the works, and the carrier recommended depends on the work and the destination. We are usually using Chronopost or DHL for all international deliveries, depending on the sizes of the packages.
4. In the event of visible damage to the outer packaging on delivery, all reservations must be made with the carrier.
5. If any damage to the works is noted during unpacking, the purchaser must inform the carrier within a maximum of 48 hours of receipt (attested by the carrier’s tracking). After this time, no claim will be accepted.
6. In the event of damage to a work in transit, after notification to the transport company, please contact us. We will find a way of either repairing the work if possible or of having a new one delivered to you, which, due to the unique nature of the works, will be slightly different.
7. Luc Villard cannot be held responsible for any delay in delivery.

The following delivery options are available

1. Pick-up at the gallery in Eze Village, France.
2. Delivery in France within 14 days
3. Delivery by Chronopost or DHL within 21 days worldwide

Return policy

1. Items may not be returned to Luc Villard without its prior written consent, and return costs will be charged to the buyer. The buyer must use the original packaging and instructions provided. Any other method of packaging will engage the buyer’s responsibility in the event of damage to the artwork upon return, and will invalidate the refund.
2. Refunds will be made within 7 days of receipt of the returned works.
3. If, after contacting us, you feel that the problem has not been resolved, you have the right to use the consumer mediation procedure in the event of a dispute, in accordance with articles L.611-1 et seq. of the French Consumer Code. To submit your request to the consumer ombudsman, fill in the online dispute resolution form available at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show